Artificial intelligence, AI is transforming the workplace, with machines increasingly capable of performing jobs previously handled by humans.
According to a Microsoft Research study analyzing 200,000 U.S. Copilot user conversations in 2024, certain occupations are particularly exposed to automation, based on how closely their tasks align with AI capabilities.
While AI may act as an assistant in some roles, others face significant disruption.
1. Interpreters and Translators
Interpreters and translators top the list, with 98% of their tasks overlapping with AI capabilities. Machines can handle routine translations efficiently, putting pressure on professionals in this sector.
2. Historians
Historians see a high risk of AI integration due to tasks like data analysis, archival research, and historical summarization, which can be increasingly automated.
3. Passenger Attendants
Passenger attendants, including flight attendants, are at risk as AI can support scheduling, passenger management, and service optimization, though human interaction remains essential.
4. Sales Representatives of Services
AI tools can automate routine sales processes, client outreach, and product recommendations, affecting over a million service-oriented sales jobs in the U.S.
5. Writers and Authors
AI can generate drafts, summaries, and content suggestions, exposing writers and authors to automation in repetitive writing tasks.
6. CNC Tool Programmers
Computer Numerical Control (CNC) tool programmers are increasingly at risk as AI can optimize code generation for machinery, reducing manual programming needs.
7. Customer Service Representatives
Nearly three million U.S. customer service jobs face exposure, as AI-driven chatbots and virtual assistants handle inquiries, complaints, and routine support tasks.
8. Telephone Operators
Traditional telephone operators are susceptible to AI-driven call routing, automated messaging, and virtual assistant technologies.
9. Farm and Home Management Educators
Educators in this niche see tasks like lesson planning and resource management increasingly supplemented or replaced by AI-driven solutions.
10. Broadcast Announcers and Radio DJs
AI can now generate scripted content, announcements, and audio programming, impacting roles in radio and broadcasting.
11. Brokerage Clerks
Routine data entry, transaction processing, and report generation for brokerage clerks are increasingly automated by AI systems.
12. Ticket Agents and Travel Clerks
AI-driven booking platforms and automated ticketing systems threaten traditional travel agency roles, particularly in customer-facing positions.
13. Concierges
AI can assist in managing bookings, scheduling, and guest services, though personal interaction remains important in hospitality.
14. Telemarketers
Automated calling systems and AI-driven lead generation reduce the need for human telemarketers in routine outreach.
15. Mathematicians
AI tools can solve complex calculations, model simulations, and statistical analysis, impacting some mathematicians’ routine work.
16. Political Scientists
Data analysis, trend forecasting, and research summarization for political scientists are increasingly supported by AI technologies.
17. News Analysts, Reporters, and Journalists
AI can assist with drafting articles, summarizing reports, and generating content, affecting tasks in journalism and media analysis.
18. Proofreaders and Copy Markers
Grammar and style checking can now be automated, placing traditional proofreading roles at risk.
19. Technical Writers
Technical documentation, manuals, and instructional content can be partly automated with AI, reducing demand for manual drafting.
20. Business Teachers, Postsecondary
AI tools can generate teaching materials, evaluate assignments, and assist with administrative tasks, impacting postsecondary business educators.
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